FAQ Hotel Offers - Entertainment Books Australia
 

1. What is the Entertainment™ Hotel Program?

 
Entertainment™ Members are entitled to special Member-only rates at all of the hotels listed on the My Bookings™ website. The offer provided by each hotel is at least 10% off the best available room or package rate at the time of booking, subject to availability. In many cases the Member-only rate may be up to 50% off the Rack Rate (the hotel's maximum published rate that all rates are discounted from) or more in some cases. Rates are based on single or double occupancy unless otherwise specified. If you have additional people in your room an extra-person charge may apply.

The Member discount does not apply to seasonal, group or convention rates or travel agency bookings and may not be combined with other discount programs.

2. Are there any booking fees?

 
No. There are no booking fees if you use the My Bookings™ website to make a booking, or when making a reservation over the phone.

3. Are there any cancellation fees?

 
It depends on the hotel. Each hotel will specify the cancellation terms and conditions on the hotel information page. You will need to accept these terms and conditions during your booking process. The cancellation terms and conditions will also be noted in the confirmation email sent to you from the My Bookings™ website.

You will not be charged any cancellation fees by the My Bookings™ website.

4. What should I do if I need to amend or cancel my booking?

 
You will need to contact the hotel directly to amend or cancel your booking. Amendments may be subject to availability, and cancellations will be subject to the hotel's cancellation terms and conditions. The hotel’s reservation staff will be able to advise you of any additional costs associated with your desired changes.

5. How is the payment for my booking processed?

 
Payment will be charged directly by the hotel. Each hotel will specify the payment terms and conditions on the hotel information page. You will need to accept these terms and conditions during your booking process. The payment terms and conditions will also be noted on the confirmation email sent to you from the My Bookings™ website when you confirm your booking.
You will not be charged for your stay by the My Bookings™ website.

6. Once I have confirmed my booking, is it guaranteed?

 
Yes. Once a booking has been made through the My Bookings™ website, the reservation will be forwarded to the hotel and will be treated as a confirmed booking, unless expressly advised otherwise at the time of booking. Make sure you always keep note of your confirmation number for your reference.

In the unlikely event that the hotel is not able to confirm your booking, you will be contacted immediately by the hotel when the booking is received to advise you of this. Your payment will not be processed and your original booking will be cancelled through the My Bookings™ website with no fees or charges associated with this.

7. Do I need to present my Entertainment™ Gold Card or Entertainment™ Digital Gold Card to the hotel?

 
Yes. You will need to present your Entertainment™ Gold Card or Digital Gold Card upon check-in to verify your Entertainment™ Membership. Please note that your Membership is transferable within your immediate family and you may book for family members so long as they present the Membership Card upon check-in.

8. Are my personal details secure?

 
Yes. Entertainment Publications is committed to ensuring that we meet all the requirements of the National Privacy Principles and the Privacy Act. For information on our privacy policy please refer to our privacy page